She consults primarily with corporations and helps them make workplace policy decisions that really impact their workforce. But she considers workspace to be anywhere that people work, from hospitals to schools to traditional office buildings.
Spaces that are highly occupied are serving people’s needs
Underutilization can indicate not that people don’t need space but that that particular space isn’t serving the occupant group
She believes in “fail fast” facilities management - test work environments. If they aren’t used, they aren’t working so swap it out. She sees the coworking industry as participating in this test environment - being very consumer-focused and letting the user “vote with their feet” for what works.